DELIVERY: SIMPLICITY AND TRANSPARENCY
At IN’OYA, we are committed to shipping your orders as quickly as possible, offering quality services tailored to your needs.
Shipping Times and Fees:
Packages are shipped within 48 hours after payment is received via Colissimo, with a tracking number for optimal traceability. You can choose to have your package delivered to your home, workplace, or an alternative address.
Metropolitan France: Delivery within 48 hours. Shipping and packaging fees: €6 (incl. VAT).
No customs duties or additional taxes apply to deliveries within Metropolitan France.Europe: Delivery within 4 to 6 business days. Shipping and packaging fees: €8 (incl. VAT).
Overseas Territories (DOM-TOM): Delivery within 6 to 8 business days. Shipping and packaging fees: €15 (incl. VAT).
Please note that customs duties may apply upon receipt, at the customer’s expense.Canada, Middle East, and Africa: Delivery within 6 to 10 business days. Shipping and packaging fees: €15 (incl. VAT).
For Africa, packages are generally available for pickup directly at the post office.
International Delivery:
We ship to many regions worldwide. However, additional fees (customs duties, import taxes, brokerage fees) may apply and are the customer’s responsibility. These amounts vary by country and are determined by local authorities.
Tips to Optimize Your Delivery:
- Place your order before 11 a.m. for same-day shipping.
- Enjoy free shipping for purchases over €50 within Metropolitan France.
RETURNS: YOUR SATISFACTION, OUR PRIORITY
We take pride in the efficiency and quality of our products, but if you are not fully satisfied, our customer service team is here to assist you in finding a solution.
Return Procedure:
- Contact us within 15 days of receipt at contact@inoya-laboratoire.com to submit your request (exchange, refund, or store credit).
- Return the products in their original packaging, accompanied by the invoice, to the following address: LABORATOIRE IN’OYA, 128 Rue de la Boétie, 75008 PARIS, France.
Return Costs:
- Our mistake: Return shipping fees are fully covered by us.
- Customer dissatisfaction: Return shipping fees are the customer’s responsibility. Only the product price will be refunded.
Refund or Exchange Terms:
- Refunds can be issued as store credit or by bank check within 30 days.
- Products requested in exchange will be shipped once your return is received.
ENVIRONMENTAL COMMITMENT
IN’OYA partners with Colissimo for deliveries, a company committed to carbon offsetting and delivery optimization. Together, we aim to reduce our environmental footprint and support responsible environmental projects.