Terms of Use

Our Terms of Use

This site is subject to French law. By using this website, you agree to follow these general terms and conditions. The present conditions can be modified at any time and without notice.        


The prices of our products are specified in Euros (incl. VAT).  Processing and shipping fees are not included. Go to Delivery. In the event of delivery outside of Europe, the purchaser is the importer of the product or products concerned. In this case, customs, imports and other taxes may be applied. They are not the responsibility of IN’OYA and are payable by the purchaser. IN’OYA reserve the right to modify their prices at any time but products will be invoiced based on current prices at the time that the order is placed. 

Products remain the property of IN’OYA until total payment of the order is made.


Delivery and shipping charges:

In the event of payment via credit card, timeframes indicated in the Delivery section are average timeframes and correspond to shipping times. In the event of payment by cheque, the order will be dealt with upon receipt of the cheque. Delivery timeframes can therefore be modified and will only come into effect when payment is received.  The order will be delivered to the delivery address indicated during the ordering process. 

Remember, orders can be delivered within the following timeframes:

> In Mainland France: Within 48 hours. Postage and packaging from €6 (incl. VAT) 

> In Europe: Within 4 to 6 working days. Postage and packaging from €8 (incl. VAT)

> In French overseas departments and territories: Within 6 to 8 working days. Postage and packaging from €12 (incl. VAT)

> To Canada & US: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT)

> To the Middle East: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT)

> In Africa: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT)

With Colissimo Tracking, the timeframes are guaranteed to be within 48 hours in mainland France (working days Monday to Saturday at 12pm). Order tracking is possible at any time and can be found on the LA POSTE website.

For same day shipping, place your order before 3pm. Free delivery will be offered for orders over €50.


Delivery times:

Products ordered from IN’OYA Laboratoire website will be delivered to the address indicated wen placing the order. Orders must be validated and paid before 15H for same-day dispatch. It is stated that orders placed at the weekend will be shipped the following Monday, and those placed on a public holiday will be shipped on the following working day. Dispatched via the postal service, the delivery times above are indicative and are not the responsibility of IN’OYA Laboratoire. In the event of unusual deliveries, loss or strike, the purchaser must file a claim with the postal service within 3 working days from the date of delivery.

Payment of orders:

Payment of your order is made in the stages after verifying your basket. The total is indicated during order validation. Afterwards, orders will only be shipped after receipt and validation of payment. A choice between the following payment methods is available:

- Credit Card (Visa or Mastercard)        
- Paypal          
- Other: Via postal money order, Bank Transfer, Cheque and American Express.

Our web site is subject to a secure payment system: The secure SSL server ensures reliability of transactions carried out on the IN’OYA web site by encrypting all personal data which is required during order processing. Check out the details on the Secure Payments page.

Product conformity and Refunds:

IN’OYA Laboratoire commits to refund you or to exchange defective, damaged or broken products or to refund/exchange if you are not completely satisfied. In this case, please contact us by email or by telephone and return the product or products to us. We will then process the exchange or refund of the product or products, at your convenience, within 15 days of receipt of the returned products. The shipping costs will be reimbursed based on the invoiced costs and the return costs will be refunded to you. Product refunds will be carried out within around 10 days of receipt of the returned products. 

Intellectual Property Law:

This website is an intellectual work protected by intellectual property law. The website and all elements such as images, texts, brands, logos, illustrations, slogans, articles or videos are the exclusive property of IN’OYA Laboratoire, the sole company allowed to use the Intellectual Property rights and the Personality Rights, and which does not grant any license nor any other right except for the right to visit the site. The information on this site can be downloaded, displayed or printed in the case of private or non-commercial uses only without modifying any indication on intellectual property rights. Any reproduction and/or representation, in whole or in part, of the Website or any of the elements, and on any medium whatsoever, for any other purpose, and particularly commercial use, is expressly prohibited. Any requests for authorisation must be sent to the address of the editor mentioned above. All unauthorised use constitutes an infringement sanctioned by law.

Data protection:

No personal data is collected without your knowledge. IN'OYA may collect personal data concerning the user (newsletter, contact, subscriptions). This information is used only for statistical purposes, and it will not be communicated to third parties without your prior approval. IN'OYA Laboratoire would like to point out that its database, which may contain your personal details, has been declared to the National Commission of Data Processing and Freedom (CNIL) under the number 156 70 43. In accordance with the Data Protection Act of 6 January 1978, you also have a right to access, modify, rectify or delete data concerning you by contacting the site editor.

We mainly use your personal data as part of the management of our customers / prospects, to respond to your requests so we can better advise you on products, and to send you regular information about our brand and our products. We also use your data to improve your digital experience on our media: understand your interest in our media and their content, manage your account online, validate your participation in our operations, process your payments, ensure that our materials are presented in the way that best suits you and your device, and protect you against possible fraudulent actions.

Limitation of liability: 

IN'OYA Laboratoire accepts no responsibility for any inaccuracy or omission concerning the data available on the website, for any bug or damage caused by fraudulent intrusion of a third party that would have changed said data. IN'OYA cannot be held responsible for any damage which could be caused by computer equipment owned by the website users and their access to the present website. Since the Internet is an open network, IN'OYA Laboratoire cannot guarantee that data shall not be re-routed fraudulently by a third party.

Access to the website:

IN'OYA Laboratoire will make all efforts to keep the Site accessible, but accepts no obligation to achieve this goal.  Access to the site may be interrupted for maintenance, updates and for any other technical-related reason. IN'OYA shall under no circumstances be held liable for any such interruptions or any consequences thereof suffered by the user.

Hypertext links: 

IN'OYA Laboratoire may supply links to other internet sites of different partners. It shall be stated that IN'OYA neither publishes nor controls the sources or contents of these sites or their links with other sites. IN'OYA Laboratoire therefore accepts no responsibility for the content, publicity, products or services available on these sites and their use that is made by the user.  The creation of hypertext links to the site may only proceed subject to the prior written agreement of IN’OYA. Any requests for authorisation must be sent to the above address of the editor. All unauthorized use constitutes an infringement sanctioned by law.


IN'OYA Laboratoire may use cookies on this website. A cookie is a block of data stored on the computer's hard disk to store data pertaining to the user's browsing on this site (pages consulted, dates and hours of consultation). Cookies are used to personalise the service provided to the user. They cannot damage the data in the computer. It is possible to detect the existence of these cookies. You may object to their presence and refuse them by deactivating this function on the browser software. The user can continue to access the Site even when this function is disabled.

Editorial spaces on the website:

The website offers users areas for expression with the possibility of contacting or posing questions (on the “contact” page at the bottom of the page).  The Site is responsible for the content of these forums, and as such, persons in charge may delete or simply not answer messages deemed reprehensible, illegal or non-compliant with these terms and conditions of use.   The Site reserves the discretionary power to publish or not to publish your advice onto the Internet sites in forums, or modify them, adapt them or translate them into all languages in any form and on any platform, to maintain them on-line or to delete them at any time and without notifying you.

Applicable law and competent courts:

The present terms of use and general conditions of sale are subject to French law. If an amicable settlement is not attained, the Marseille Comercial court is the sole competent court to decide on any litigation resulting from the non-compliance of the latter conditions.      

Validation of T&C:

The purchaser must declare before payment of their order that they have read, understood and accepted the terms of use and general conditions of sale for the internet website of IN’OYA Laboratoire. Validation of an order is considered as acceptance of the general conditions of use and sale.


For any more information or questions, our customer service team are available at +33 (0) 4 42 90 72 28 or by email at contact@inoya-laboratoire.com