Terms of Use

General Terms of Use

This site is subject to French law. By using this website, you agree to follow these general terms and conditions. The present conditions can be modified at any time and without notice.

Price

The prices of our products are specified in Euros (incl. VAT). Processing and shipping fees are not included. Go to Delivery. In the event of delivery outside of Europe, the purchaser is the importer of the product or products concerned. In this case, customs, imports and other taxes may be applied. They are not the responsibility of IN’OYA and are payable by the purchaser. IN’OYA reserves the right to modify their prices at any time, but products will be invoiced based on current prices at the time that the order is placed.

Products remain the property of IN’OYA until total payment of the order is made.

Delivery and Shipping Charges

In the event of payment via credit card, timeframes indicated in the Delivery section are average timeframes and correspond to shipping times. In the event of payment by cheque, the order will be dealt with upon receipt of the cheque. Delivery timeframes can therefore be modified and will only come into effect when payment is received. The order will be delivered to the delivery address indicated during the ordering process.

Remember, orders can be delivered within the following timeframes:

  • Mainland France: Within 48 hours. Postage and packaging from €6 (incl. VAT).
  • Europe: Within 4 to 6 working days. Postage and packaging from €8 (incl. VAT).
  • French overseas departments and territories: Within 6 to 8 working days. Postage and packaging from €12 (incl. VAT).
  • Canada & US: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT).
  • Middle East: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT).
  • Africa: Within 6 to 10 days. Postage and packaging from €15 (incl. VAT).

With Colissimo Tracking, the timeframes are guaranteed to be within 48 hours in mainland France (working days Monday to Saturday at 12pm). Order tracking is possible at any time and can be found on the LA POSTE website.

For same day shipping, place your order before 3pm. Free delivery will be offered for orders over €50.

Delivery Times

Products ordered from IN’OYA Laboratoire website will be delivered to the address indicated when placing the order. Orders must be validated and paid before 3pm for same-day dispatch. Orders placed at the weekend will be shipped the following Monday, and those placed on a public holiday will be shipped on the following working day. Dispatched via the postal service, the delivery times above are indicative and are not the responsibility of IN’OYA Laboratoire. In the event of unusual deliveries, loss or strike, the purchaser must file a claim with the postal service within 3 working days from the date of delivery.

Payment of Orders

Payment of your order is made in the stages after verifying your basket. The total is indicated during order validation. Afterwards, orders will only be shipped after receipt and validation of payment. A choice between the following payment methods is available:

  • Credit Card (Visa or Mastercard)
  • Paypal
  • Other: Via postal money order, Bank Transfer, Cheque, and American Express

Our website is subject to a secure payment system: The secure SSL server ensures the reliability of transactions carried out on the IN’OYA website by encrypting all personal data required during order processing. Check out the details on the Secure Payments page.

Product Conformity and Refunds

IN’OYA Laboratoire commits to refund or exchange defective, damaged, or broken products or to refund/exchange if you are not completely satisfied. Please contact us by email or telephone and return the product(s) to us. We will then process the exchange or refund, at your convenience, within 15 days of receipt of the returned products. Shipping costs will be reimbursed based on invoiced costs, and return costs will also be refunded. Product refunds will be carried out within around 10 days of receipt of the returned products.

Intellectual Property Law

This website is an intellectual work protected by intellectual property law. The website and all elements such as images, texts, brands, logos, illustrations, slogans, articles, or videos are the exclusive property of IN’OYA Laboratoire. Any unauthorised use constitutes an infringement sanctioned by law. Requests for authorisation must be sent to the editor's address.

Data Protection

No personal data is collected without your knowledge. IN’OYA may collect personal data concerning the user for statistical purposes and it will not be communicated to third parties without prior approval. Users have the right to access, modify, rectify, or delete data by contacting the site editor.

Limitation of Liability

IN’OYA Laboratoire accepts no responsibility for inaccuracies or omissions concerning the data available on the website, nor for any damage caused by fraudulent intrusion of a third party. IN’OYA cannot be held responsible for damages to users' computer equipment or access to the site.

Access to the Website

IN’OYA Laboratoire will make all efforts to keep the site accessible but does not guarantee uninterrupted access. Access may be interrupted for maintenance, updates, or technical reasons. IN’OYA accepts no responsibility for interruptions or their consequences.

Cookies

IN’OYA Laboratoire may use cookies on this website to personalise the service provided. Users may refuse cookies by deactivating this function on their browser software, but can still access the site.

Applicable Law and Competent Courts

The present terms of use and general conditions of sale are subject to French law. The Marseille Commercial Court is the sole competent court to decide on any litigation resulting from non-compliance with these conditions.

Validation of T&C

The purchaser must declare before payment of their order that they have read, understood, and accepted the terms of use and general conditions of sale for the website of IN’OYA Laboratoire. Validation of an order is considered as acceptance of these terms and conditions.

For any more information or questions, contact our customer service team at +33 (0) 4 42 90 72 28 or by email at contact@inoya-laboratoire.com.